Revenue Command Center · Cluster

Mastery cadence as manager queue work

Cohort progression

For VP Enablement, CRO cadence owners, and RevOps mastery leads who need a real operating system for cohort progress: baseline, practice, reassessment, quarterly checkpoints, and annual renewal, with decay and confidence visible on the home queue.

Open 12-month masteryBack to Revenue Command Center
Learning path overview sample showing deal craft and team craft seals on one spine

Annual renewal theatre fails when managers cannot see overdue remeasurement, decaying evidence, or low-confidence skills before the year closes. Revenue Command Center turns a 365-day program cycle into follow-up queue work a human can clear.

Buyers

Who this page is for

VP Enablement

Needs managers to clear mastery follow-ups weekly instead of waiting for annual renewal theatre.

CRO cadence owner

Needs cohort health, path progress, and baseline completion visible without invented uplift percentages.

RevOps mastery lead

Needs explicit checkpoint status and evidence confidence so exports survive enablement review.

Cadence

The 365-day cadence spine

Every new progression record starts one active ProgramCycle: startedAt, endsAt at startedAt plus 365 days, status active. Checkpoints are literal kinds with day offsets. Statuses are scheduled, completed, missed, or overdue. Past due under 7 days becomes overdue; past due over 7 days becomes missed. Annual credential becomes due_soon 30 days before its due date, then due on or after that date.

  1. 01BaselineDay 0. Establishes the starting evidence record for the cycle.
  2. 0230-day practiceDay 30. First practice checkpoint on the active cycle.
  3. 0390-day reassessmentDay 90. Reassessment before the first quarterly window.
  4. 04Quarterly checkpointDay 180. Mid-cycle quarterly checkpoint.
  5. 05Quarterly checkpointDay 270. Late-cycle quarterly checkpoint.
  6. 06Annual renewalDay 365. Credential renewal checkpoint at cycle end.

Decay

The decay ladder

Evidence recency stores skillId, lastObservedAt, ageDays, categorical confidence (high, medium, or low), and sourceSessionIds. A completed session refreshes the track-level evidence record, sets age to zero, keeps up to eight source session IDs, and sets confidence high when overallScore is at least 70, otherwise medium. It also marks every due incomplete checkpoint complete against that session and sets decayRefreshStatus to refreshed.

Over 90 days

Status due_soon. Confidence is forced to medium.

Over 180 days

Status decaying. Confidence is forced to low.

Over 365 days

Status overdue. Evidence has gone quiet past a full year.

Follow-up queue

Five follow-up queue kinds

buildMasteryManagerQueues surfaces chips under the 12-month mastery strip on RCC Home. Each kind has a literal trigger. Due work refreshes after a claimed session completion and when the player progress page loads. There is no always-on server cron.

Overdue remeasurement

Fires when any dueWork item has status overdue or missed.

Decaying skills

Fires when progression.decayRefreshStatus is decaying or overdue.

Stale scenarios

Fires when fewer than two unique scenarioIds exist and totalSessionCount is greater than one.

Low-confidence evidence

Fires when any evidenceRecency entry has confidence low.

Annual renewal

Fires when annualCredentialRenewal.status is due or expired; the card carries dueAt.

Person dossier sample managers open from mastery follow-up cards

Team pulse

What the cohort read actually shows

Team pulse aggregates real roster metrics. It does not invent a live multi-week trend when history is thin.

Avg team health

Rounded arithmetic mean of member healthScore.

Needs focus

Count of reps where healthStatus is at_risk or healthScore is under 60.

Health bands

Distribution across ready, in_progress, and at_risk.

Path progress

Per-path completion percent, current phase (diagnose, practice, or measure), and pathCompleteCount.

Baseline complete

Counted only when the first path step is a pretest, deal_iq_snapshot, or mirror, and that step is complete or the path advanced past index zero.

Awaiting approval

Paths that exist but are not yet approvedByManager.

Focus skills

Focus skills and the manager rematch loop

FOCUS_SKILL_MIN is 3 and FOCUS_SKILL_MAX is 5. The visible picker writes the person SkillProfile.focusSkillIds. Resolution precedence is managerSelected, then personOverride, then cohortOverride, then scenarioDefault. Rematch on the same beat type is a manager practice instruction: assign focus skills, rematch the scene type, and read situational-fit uplift. The platform does not auto-schedule a same-beat rematch.

  1. 01Pick 3 to 5 per repUI blocks a sixth skill. Unknown IDs are removed. Final values are capped at 5.
  2. 02Read the bandOpen polar and per-scene evidence. Note well matched, risky here, and mismatch without trait language.
  3. 03Rematch as manager workClear mastery and rematch items from the queue while evidence is still fresh. Decay is a queue problem, not a personality problem.

Audit

The audit trail

Mission sources are engine, manager, or engine_after_override, labelled Engine, Manager, or Engine + override. engineBaselineConfig is immutable at first save. The Mission Source Diff panel compares Engine versus your changes across activity, session mode, Deal IQ depth, coaching focus, soft and hard focus skills, Transfer mission, Team IQ arc, Mirror purpose, and scenario or rubric revision.

Engine

Baseline config the system proposed before any manager edit.

Manager

Human override with source rationale, timestamp, and optional notes.

Engine + override

Engine path after a manager override was applied and recorded.

Boundaries

Honest limits

Claim-safe boundaries. Do not read these as missing features on a roadmap slide.

  • Team trend history is browser-local. The trend strip synthesizes points when fewer than two snapshots exist.
  • Due work refreshes on session completion and player-page load. There is no demonstrated always-on server cron.
  • Mastery evidence confidence is categorical (high, medium, low), not a single numeric mastery score.
  • Annual credentials are not auto-renewed. The product creates due work; starting the next verified cycle requires evidence without low confidence.
  • Stale-scenario logic only checks fewer than two scenario IDs after more than one session. It does not prove broader performance.

Next step

Walkthrough

  1. 01

    Open a mastery card

    From RCC Home, open a 12-month mastery follow-up chip (overdue remeasurement, decaying skills, or annual renewal).

    Open
  2. 02

    Open the person dossier

    Inspect path seals, focus skills, and engine-versus-manager source tags on one record.

    Open
  3. 03

    Book discovery

    When you want a facilitated walkthrough of cohort cadence in your stack, book a discovery call.

FAQs

Does this work for cohorts under five reps?+

Yes. Queue kinds and path metrics are per person. Small cohorts still show overdue remeasurement, decay, and awaiting approval without inventing cohort-wide averages that hide individuals.

Who owns rematch?+

Enablement or the front-line manager. RCC lets you assign three to five focus skills per rep. Rematch on the same beat type is manager work: clear the queue while evidence is fresh.

How does this pair with an LMS?+

RCC is the practice evidence and next-mission decision layer. Pair it with your LMS for content libraries; do not treat LMS completion as mastery evidence.

What happens if annual renewal drifts?+

Annual renewal cards fire when status is due or expired. Starting the next verified cycle requires evidence and no low-confidence entries. Drift stays visible as queue work, not silent auto-renewal.

What can we export?+

Review scorecards, dossiers, and path seals managers can defend. Exports are not automatic decay-protection claims or invented uplift percentages.

Evidence

Open the 12-month mastery path

Read the verified sales path, then book discovery when you want a facilitated walkthrough of mastery queues in Revenue Command Center.

Open 12-month mastery

Put evidence in front of the next review

Open the manager evidence gallery, then book a discovery call when you want a facilitated walkthrough of Revenue Command Center.

Open sample manager view