Metrics
Promised versus delivered. Completions volume is not the health number.
Job seeker · account manager and CS
CSM Qualifier
Account managers and customer success. Expand, renew, or hold is the motion in the room.
Read the CS lifecycle guideOpen sales hiringMEDDPICC QualifierSPICED Qualifier
An assessed room for account managers and customer success. Expand, renew, or hold is the motion inside the room, not the plate name. Inherit a Closed-Won pack, work Project Quorum under pressure, then publish a verifiable credential you can add to LinkedIn. Work sample, not a competence diploma.
The current plate verifies completion of a full scored CSM Qualifier run. Expand, renew, or hold is what the room scored. It is a work sample and a verifiable credential, not a competence diploma or LinkedIn Learning course.
A CV can say QBR and health. A quiz can test whether you remember Metrics. Neither shows what you do when tickets look busy, Completions is the wrong scorecard, or Elena will not take Completions as the QBR number.
Hiring managers who need a comparable screen should use Deal IQ sales hiring (HIRECS). Later skill interviews stay with the employer. GISCSQ remains practice-now. CSIQ and CSLIVE stay NovaTech. ERQ is the job-seeker CSM Qualifier door.
Account Plan board
Expand / renewDatabricks · Project Quorum
Phase 1 Closed Won. Completions tiles look green. Manager-verified deal-ready is still 0.
Post closed-won
Your call
Expand
Team IQ whitespace only after land Metrics are citeable.
Renew
Too early. Completions is not health.
Hold
Hold until Elena can cite deal-ready, not Completions.
Grip
How firmly the account holds you
Priya owns the hold review. Hannah Completions is a competing file.
Movement
What is actually moving
Completions greened. Deal-ready still blank.
Internal capital
How many asks you have left
One ask left before Elena QBR.
Commitments
Promised vs delivered
Phase 1 landed. Deal-ready 0 is still the north-star miss.
Proof freshness
How old your proof is
Completions tiles this week. No deal-ready count.
Klara · CS coaching
Completions are not inherited health. Name hold before you expand.
Call stays hold until deal-ready is citeable.
Expand, renew, or hold. Not Deal Won.
A CS line on a CV is a claim. A renew can still fail.
A CV can say QBR and health. A quiz can test whether you remember Metrics. Neither shows what you do when tickets look busy, Completions is the wrong scorecard, or Elena will not take Completions as the QBR number.
The score is the inherited pack, not Deal Won.CSM Qualifier
One sitting · an inherited book
The qualifier does not drop you into a first-close AE clone.
You inherit Closed-Won and decide expand, renew, or hold. The GIS world is Project Quorum sell-practice fiction. The evidence is your post-sale call, not a customer claim.
- 01
Inherited pack
Open the hold CRM, the false-health scorecard, and the AE handoff before you form a call.
Databricks Project Quorum. Completions tiles are not health.
- 02
Research
Read Hannah Completions and Elena QBR before you treat green tiles as adoption.
Cite two files. Completions stays a competing scorecard.
- 03
Initiative
Map promised versus delivered. Name who owns hold and who can still stall expand.
Elena still needs a deal-ready number. Hold is a legal call.
- 04
Qualification
Build the eight MEDDPICC letters as post-sale meanings, not first-close optimism.
Metrics promised versus delivered. Economic Buyer still owns renew.
- 05
Expand / renew / hold
Seal the call so a manager can inspect why you held fire.
Expand, renew, or hold. Not Deal Won.
What the room watches
Five plain rows on your Account plan. Eight letters stay under the hood.
While you play you see Grip (are they using it), Movement (is the account going somewhere), Internal capital (what you can still ask of your own company), Commitments (promised versus delivered), and Proof freshness (how recent your evidence is). The eight MEDDPICC letters below are the hidden rubric the debrief uses. A right call on stale proof scores as luck. A wrong call with an honest ledger scores above it. Managers can set account pressures such as a budget freeze or a sponsor change before you enter.
Economic Buyer
Who still owns expand and renew after Closed-Won. Tickets do not replace that person.
Decision Criteria
What would make this account expand, renew, or hold. Friendly usage is not criteria.
Decision Process
The renew path after Closed-Won. A QBR invite is not the process.
Paper Process
What legal and procurement still have to sign. Hold can be the honest paper call.
Identify Pain
The post-sale gap the inherited pack still carries. Busy cases are not pain.
Champion
Who will defend expand or renew inside the account. A friendly CSM ping is not a champion.
Competition
What can still take this account: status quo, a rival, or a quiet non-renew.
The score comes back as a call a manager can inspect.
The board updates during the run. The debrief preserves expand/renew/hold state and coaching evidence. The public plate is the shareable record from the completed run, not the full private working file.
Open a public CS sample debriefPlate you publish · LinkedIn
CSM Qualifier
This is the plate shape you publish after a scored GISCSQ run and sign-in. Add-to-profile is a verifiable credential. It is not LinkedIn Learning and not a competence diploma. The prefix is GIS-ER, never GIS-CM.
What the plate means
A verifiable credential with a narrow, defensible claim.
The current plate verifies completion of a full scored CSM Qualifier run. Expand, renew, or hold is what the room scored. It is a work sample and a verifiable credential, not a competence diploma or LinkedIn Learning course.
What it verifies
- A full GIS Quorum Deal IQ simulation was completed.
- The run produced a valid expand/renew score and evidence session.
- The credential is tied to the named holder after sign-in.
- The credential ID uses GIS-ER and can be checked on a public URL.
What it does not claim
- It is not a CS certification and not a competence diploma.
- It does not promise NRR in the holder’s next book.
- It is not Deal Won and not the AE MEDDPICC qualifier.
- Game Is Serious does not auto-post it to LinkedIn and does not partner with LinkedIn Learning.
From practice to profile
Three decisions from the room to LinkedIn.
- 01
Play as a guest
Enter ERQ with a name and work the full GISCSQ inherited pack. No account is required to begin.
- 02
Sign in after the run
Use Google sign-in when the debrief is ready. That ties the GIS-ER plate to a person rather than a browser.
- 03
Publish deliberately
Open the public verifier, add it to LinkedIn, or send the URL with an application. Nothing is posted automatically.
Recruiters
Recruiters screen on HIRECS, not here.
This qualifier is candidate-owned: assessed simulation, public verifier, LinkedIn add-to-profile. It does not replace a recruiter screen, a later skill interview, or HIRECS.
Open sales hiring- Named holder and stable GIS-ER credential ID
- Issue date and public verification status
- CSM Qualifier evidence: expand, renew, or hold
- Expand, renew, or hold. Not Deal Won
Hiring managers who need a comparable screen should use Deal IQ sales hiring (HIRECS). Later skill interviews stay with the employer. GISCSQ remains practice-now. CSIQ and CSLIVE stay NovaTech. ERQ is the job-seeker CSM Qualifier door.
Before you enter the room
What is a CSM Qualifier?
A CSM Qualifier is Game Is Serious’s assessed work sample for account managers and customer success. Expand, renew, or hold is the motion in the room. After a full ERQ run you may publish a GIS-ER credential. It is not a methodology name and not a competence diploma.
Is this a CS certification?
No. It is a CSM Qualifier from a completed assessed simulation. Game Is Serious presents it as a work sample and a verifiable credential, not as certification or a competence diploma.
Is this LinkedIn Learning or a competence diploma?
No. You may add the public verifier to LinkedIn’s Licenses and certifications section. Game Is Serious does not partner with LinkedIn Learning and does not issue a competence diploma.
Is the win Deal Won?
No. CS win is expand, renew, or hold on an inherited pack. Closed-Won is the start. Deal Won is the wrong success.
Is this the same as HIRECS, GISCSQ, CSIQ, or CSLIVE?
No. HIRECS is the recruiter freeze. GISCSQ is GIS Quorum practice-now. CSIQ and CSLIVE stay NovaTech. ERQ is the job-seeker CSM Qualifier door that can publish GIS-ER.
Is this the MEDDPICC qualifier?
No. AE MEDDPICC stays at /meddpicc-qualifier, MEDQ, and GIS-CM. This page never mashes first-close AE onto CS.
Is this MEDDPICC discovery on a customer?
No. You never see an eight-letter board while you play. You see the Account plan in plain words and the people in the room, each with what they want, what they fear, and what they need from you. MEDDPICC is the rubric the debrief grades against, in post-sale meanings.
Do I need an account?
Not to begin. Guest play is allowed. Sign-in is required only when you publish the public plate so the record is tied to a person.
Is there a passing score?
The current bar is a completed full simulation with valid scored evidence. We do not advertise an invented mastery threshold.
Your turn
Put the CSM Qualifier on LinkedIn after you have used expand, renew, or hold in the room.
Set aside one uninterrupted sitting. Guest is fine. When the debrief is complete, sign in and decide whether the public GIS-ER plate belongs on your profile.