Customer Success · Post-sale
Expand or renew with evidence you can defend
CS players inherit a closed-won pack with documentation gaps, adoption stubs, and whitespace. The CS track skips AE territory and pipeline chrome, ends at an expand/renew decision desk, and grades gap-audit accuracy plus decision defensibility.
Why CS enablement often collapses into AE practice
- Post-sale decisions get forced through full MEDDPICC discovery scripts.
- Renewal risk stays tribal knowledge instead of a comparable scorecard.
- Expansion pitches ignore inherited handoff gaps and adoption truth.
What the CS Deal IQ track proves
- CSIQ demo: research spine into gap audit and expand/renew call.
- Known gaps mixed with distractors so the desk does not reveal the answer key.
- Deterministic expand/renew tier plus sample debrief for managers.
- HIRECS recruitment mode for CSM through Strategic CSM bands.
- 12-month mastery cadence remeasures decay and scenario diversity.
Try the CS public path
Join CSIQ for training or HIRECS for recruitment assessment. Sample debrief uses the same expand/renew schema managers see in RCC.
Deal IQ
See the full product page for formats, FAQs, and booking a discovery call.
Open CS solutionsFrequently asked questions
Does CS see the AE live buyer board?
No. The journey contract ends at expand/renew. Live MEDDPICC play remains AE-only.
How is expand versus renew scored?
Gap-audit accuracy and decision defensibility against the authored answer key, stamped with expand_renew rubric version.